Discover · Q&A
A few things, made clear.
The practical details behind the products, the connections between them, and what to expect when you buy.
Questions & answers
What does each part of the AirSensei system do?
Sensor ONE makes air-quality readings visible. Environmental Sensor adds temperature, humidity, and pressure context around the home. Air Hub connects compatible Thread devices to the home network, while Smart Vent H1 is designed to adjust room airflow. Explore the system guide.
How is Environmental Sensor different from Sensor ONE?
Environmental Sensor focuses on room temperature, relative humidity, and air pressure. Sensor ONE adds an e-paper display and broader air-quality sensing, including particulate matter and carbon dioxide. Compare Sensor ONE and Sensor ONE PRO.
Can I order Smart Vent H1 today?
Smart Vent H1 is in product preview. Its page lets you explore the design and proposed opening sizes, with ordering available once final variants are ready. Get a launch reminder for availability updates.
How do I check whether a vent will fit?
Use the duct-opening width and height rather than the outside dimensions of the existing cover. Also note whether the vent is in the floor, wall, or ceiling. The Smart Vent H1 selector shows proposed sizes; check the final fit and installation guide before ordering.
Does Thread support mean a device works with every Matter app?
No. Thread provides a local network, while Matter defines supported device controls. Compatibility also depends on the device and controller. Our Home Assistant overview explains the intended AirSensei setup, and Home Assistant’s Matter documentation covers the underlying standard.
What happens to AI Cloud access if I cancel renewal?
Canceling automatic renewal stops future renewals. Time already paid for, including prepaid time, stays available through the access date shown in your account. You can review your balance and renewal status in AI Cloud settings.
Are the product pictures photographs?
The product pages use product visualizations to explain the current design. Finishes, interfaces, packaging, and installation scenes can evolve before production. The media kit includes downloadable renders with suggested captions.
Where can I find order, delivery, or return information?
Open your orders for the details associated with a purchase. For delivery questions, returns, or a missing order, send us the order number and the email used at checkout through the contact form.